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Contract general condition
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Contract general condition

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General booking conditions

1. Introduction

These terms and conditions form an integral part of the contract stipulated with MY NAME Srl for the rental and services enjoyed in the Apartment chosen through the website www.myapartsuite.net or booking portals.

2. Services and prices

2.1.1 Unless otherwise specified, the prices published on the website or on the booking portals are intended as daily fees for the rental of the entire apartment. Prices can vary according to period and season. MYNAME Srl can reserve the right to change the prices and promote offers valid starting from the moment of the publication. Promotions and offers have not retroactive force so they are not applicable to bookings made previously. Promotions and offers cannot be cumulated. The rates are intended per apartment, there is no discount for an occupancy inferior to the number of beds provided. Moreover there is no extra charge for children aged 0-3 that stay with their parents for a maximum number of people as the capacity of the apartment. For children aged 0-3 the baby cot is free, but in case the cot exceeds the maximum number of beds in the apartment an extra cost for the bed linen will be added. Except as shown in paragraph 5 ("price changes"), the prices on the booking confirmation are deemed valid. Although in the buildings there is more than one category of apartments with the same features and pricing, only the category of the apartment and its price will be specified in the booking confirmation. Special offers are not applicable to all the apartments of the same category even if located in the same building. The facility reserves the right to give its guests upgrades whenever it considers it appropriate.

2.1.2 Unless otherwise stated, the costs of linen, energy consumption and final cleaning are included in the price. For stays longer than 3 nights, clean bed/bath linen will be provided. Any additional service requested by the customer (such as extra cleaning, extra linen change, etc..) must be paid on site. The prices for such services are published on the website. The city tax required by law and already established by the administrative bodies is not included and must be paid on site.

2.1.3 Arrival and departure times are to be considered fixed. Any exceptions have to be confirmed by the facility.

2.2 The information about services and facilities in the area (means of transport, shops, restaurants and public services in general) is provided by third parties, so it is possible that they are not constantly updated. MYNAME S.r.l. is not responsible for potential changes.

MYNAME S.r.l. cannot be held responsible for the temporary suspension of the supply of services such as gas, water and electricity deriving from shortcomings by the utility companies.

3. Reservation and conclusion of the contract

3.1 The reservation of the apartment can be made verbally, in written form (including e-mail) or electronic (including the Internet) . The contract with MYNAME S.r.l. will be considered valid when the client, after the confirmation of the availability of the selected apartment, deposit or authorize MYNAME Srl (giving valid credit card details) to pre-authorize the corresponding first night amount.

3.2 In case of differences between the information in the confirmation fold and the one on the website or on booking portals, the one contained in the booking confirmation will be considered valid.

3.3 Any special request by the customer (for example, two adjacent apartments), must be confirmed in writing by MYNAME Srl.

3.4 The total amount of the reservation will have to be paid before the beginning of the stay. In case the payment of the full amount does not occur at the check in, MYNAME Srl is authorized not to give the keys of the apartment to the client.

4. Cancellation policy

The Client can cancel the reservation according to the following cancellation policies:

- Free of charge, without penalty, up to 3 days before the beginning of the stay;

- Penalty corresponding to the first night amount, if the cancellation occurs after the same period time as mentioned before;

- Penalty corresponding to the first night amount in case of no-show

The above terms are calculated based on the date when the booking office of MYNAME S.r.l. receives the cancellation notice.

The cost of the stay does not include travel cancellation insurance.

5 Price changes

The price lists are processed with accuracy. Nevertheless, MYNAME S.r.l. cannot completely exclude changes of prices.

The price of the stay may be subject to changes due to the following reasons: fluctuations in exchange rates, increase or introduction of new taxes on services.

6 Performance change, replacement and cancellation of the contract by MYNAME S.r.l.

MYNAME S.r.l. has the right to terminate the contract before or during the stay if unforeseeable or unavoidable circumstances prevent the delivery of the rented property, endanger the customer or the owner and / or compromise the provision of the service up to the point of making it impossible to execute the contract.

Alternatively MYNAME S.r.l. can provide the client with an equivalent solution. MYNAME S.r.l. is not bound to any kind of compensation in the cases stated above.

7. Arrivals, departures and shorter or extended stays

Arrival and departure times are listed in the reservation and published on the website. The guest will be welcomed in the holiday house, where he/she will also receive the keys of the apartment. Check-in is possible only upon appointment. If the client cannot respect the communicated time, he/she will have to inform as soon as possible the welcome staff, by calling the phone number written in the reservation , to get another meeting time; There are extra charges for check-ins beyond the published times. The extra charge is published on the website or present in the booking confirmation. In case the client cannot occupy the apartment from the scheduled day or time due to problems occurred during the trip, traffic, strikes, or for personal reasons, there is no refund. The same rule applies in case of early departures .To extend the stay, it will be sufficient that the guest promptly contact our booking office. During the high season, longer waiting times for the delivery of the keys may occur.

8. Deposit

The deposit grants the contract obligations of the client.

At the moment of the arrival in the apartment, the client will have to sign a report about the conditions of the apartment, furniture and equipment provided etc.; at the moment of the keys delivery the client will have to deposit 200,00€ by credit card, bank transfer or paypal.

The deposit will be given back at the end of the stay /by one week if the apartment is left in the same conditions it has been given.

The ownership has the right to hold the deposit for the time needed for the verification of the damages, and it has also the right to expect a refund for damages more expensive than the deposit fee.

The client is aware that if he/she does not inform the staff about problems or damages to furniture, equipment etc at the beginning of the stay, he/she will be held responsible for those ones.

The deposit will be refunded by the same payment method used to hold the amount.

If the client refuses to deposit the agreed amount, the client will not be given the keys of the apartment.

9. Obligations of the client

a) The client is obliged to stay in the apartment for a total number of people not higher than the number communicated at the moment of the confirmation of the booking, children and babies included. The person responsible for MYNAME srl is allowed to prohibit to stay to people not present at the moment of the check in, also if children, or to withdraw the keys during the stay.

b) The client is committed to occupy the accommodation with diligence, avoiding all the behaviors that can damage the facilities, furniture and any good in the apartment.

c) The client is committed to stay in the apartment without disturbing the residents and/or damage other people.

d) By the delivering of the keys by a member of MYNAME staff, the client is aware to be the responsible for the apartment during the stay and to be responsible for any damage caused by an inappropriate use of it or by his/her unintentional or intentional behaviors.

e) The client is committed not to give the keys nor to tell the codes to anybody.

f) The cleaning of kitchen equipment, crockery and cutlery is a client’s responsibility and at his her expenses.

g) Without a written authorization by Myname srl, it is forbidden to carry any type of animal in the accommodation.

10) Malfunction warning

Any damage or malfunction, not linked to an inappropriate behavior of the client, must be immediately warned by contacting the number 0039 0622761836 (24 hours a day). In case of lack of prompt warning during the stay, Myname srl is exempt from any responsibility.

11) Complaints

Each incorrect implementation of the contract must be notified by the client during the stay so that MYNAME srl or the person responsible for it can promptly fix it. Otherwise the refund of the damage will be diminished or excluded in accordance with the article 1227 of the Italian Civil Code.

The client knows that the refund for proven facts cannot exceed the price paid for the full stay. In the event that international agreements or national laws that further limit or exclude any liability were applicable to the performance of MYNAME Srl these agreements and laws will prevail.

External factors such as unfavorable weather conditions, presence of insects, the status of public roads or the noise of works in the condominium cannot be considered admissible for a refund request. In any case the welcome staff and the people responsible for the keys are not responsible for establishing potential reimbursements and for issuing legally binding declarations.

Any complaint relating to issues that cannot be resolved on site or through the customer service helpline of MYNAME S.r.l. must be notified in writing to the booking office within 4 weeks from the date of the end of the stay, together with any supporting documentation (photographs, keyholder or local office statements, etc.).

The lack of respect of all the procedures above mentioned will result in the loss of the right to claim a refund.

12. Liability attributable to MYNAME S.r.l.

MYNAME S.r.l. is not responsible in the following cases:

omissions by the client and / or other occupants;

negligence or omissions by third parties;

force majeure causes or events which neither MYNAME S.r.l. nor its support staff (e.g., the keyholder) can envisage despite their diligence;

use of suggested parks or games, sports of all kinds. The use of these facilities is at your own risk;

damage and loss caused by burglary;

public access roads that may cause damage or injury to person or property.

13. Ombudsman

Before starting a legal action in relation to this contract, please contact the ombudsman, who will take care of the problem that arose between you (or the travel agency you booked the trip with) and MYNAME S.r.l., with the aim of finding a fair and balanced solution.

14. Prescription

Any request of compensation for damage must be submitted to MYNAME S.r.l. within a year. The prescription period becomes effective from the day following the end of the rental period.

15. Jurisdiction

The relationship between the customer and MYNAME S.r.l. is governed by the ITALIAN law. As for any controversy related to this contract, the Court of Rome has the exclusive jurisdiction.

The client declares to have acknowledged and contracted with an Italian company, and to have read and understood the general conditions of the contract.

Compulsory notification pursuant to L.269/98, art. 16 - the Law punishes with prison sentence those crimes related to prostitution and child pornography, even if they are committed abroad.

Terms valid starting from 28/09/2016.